Refunds & Returns

We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you be unhappy with your purchase, upon product return and determined eligibility, we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.

.How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email esta@estalaskincare.com to request a refund and we will verify your order.
  2. Mail your returned item to:

ESTALA SKIN CARE

13734 76th Avenue 

Seminole, Florida, 33776

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds (if applicable)

If you haven’t received a refund within 10 business days, please first check with your bank account or contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at esta@estalaskincare.com.

 

Exchanges (if applicable)

We will happily replace items if they are defective or damaged. Please send us an email at esta@estalaskincare.com with an explanation of the issue.